In the 21^st century business landscape, every business knows the amount of value that outsourcing brings to the table. While outsourcing means improvement in operational models and containment of capital expenditures, for many, it opens the door to new business opportunities and unprecedented innovation and brand positioning. Information Technology was not to be left behind in this regard. When companies started to outsource a key component of IT, desktop management and maintenance to remote locations, a new shift happened. Remote desktop management, as it is known now disrupted IT in more ways than one. This 24x7 management of remote desktops, servers and workstations has benefitted not only companies but also their customers and stakeholders. Now technicians sitting in China or India or Poland or the Philippines can access, view, and troubleshoot your employees’ terminals from thousands of miles away.

Remote desktop services work through a variety of support features. Through phone, chat, e-mails, and remote monitoring software, these services are carried out. Usually the services encompass:

Help Desk Services

Laptop/Desktop Support Services:

• Install and configure hardware devices, peripherals, etc.
• Setup of storage media, backup media, etc.
• Troubleshooting internet and intranet issues
• Formatting and partitioning of hard drive(s)
• Installing and configuring network cards and adapters
• Installing and configuring USB devices, external hard drives, etc.
• Installing and configuring operating systems, application software, system software, etc.
• Configuring BIOS
• Power services management and configuration in case of laptops

OS Support:

• Troubleshooting error messages and codes
• Installing and configuring security patches, firewalls and anti-virus
• Installing and configuring web browsers
• Defragmenting hard drives
• Setting up of user profiles

Remote Support:

• Complete control of users’ laptop/desktop including peripherals
• File transfers through FTP or HTTP
• Secure channel of communication
• Multi platform support
• Optimum protection using state-of-the-art encryption systems

Your edge in executing a remote desktop management service lies in the following:

• Significant cost reduction in your operating expenses
• A round the clock support for your customers
• Timely incident management and resolution leading to increased productivity and service focus
• Improves your position in the industry and gives you a winning edge over your competitors
• Eliminates the cost arising from employee attrition

Outsource your remote desktop management project to Global-Ability and see a significant spike in your profits. Not to mention a long list of satisfied customers. Derive advantage out of:

• Efficient incident management and reporting framework
• Efficient incident categorization and logging which is retrievable and also real-time
• Volume incident analysis and reporting
• Mitigation of repeat incidents
• Better process mapping and workflow management
• Better change management
• Automation of repeatable tasks

Outsourcing of any type is a partnership for a long term. With Global-Ability as your partner, you are not only assured of a long term partnership, but also the one which delivers maximum quality and adheres to strict timelines. With Global-Ability, you can transform your business and take it to the next level of innovation and accelerated progression. Leverage our domain expertise today and create a benchmark for excellence and creativity in the industry.