By becoming a Regional Consultant of Global-Ability, you are strategically positioned to tap and leverage state-of-the-art operational practices of a trusted, worldwide brand. As part of the Global-Ability fraternity, Regional Consultants are exposed to some of the best brand building and business process improvement initiatives. Global-Ability enjoys a clear distinction from its competitors by leveraging its unique partner and customer positioning programs. In the process, it strives to deliver supreme customer experience. In addition, you will get seamless access to use Global-Ability’s brand image and other intellectual properties. Global-Ability requires its Regional Consultants to possess the following skills:

• Reliability – Performing services ahead of time and conforming to SLAs. Accuracy of results, service reliability, accessibility, on-time delivery, and accessibility are the key components here
• Facility – Use of advanced technology, availability of optimum manpower, global expertise, interoperability, and scalability are the key components here
• Conformance – Ability to meet established standards of Global-Ability’s operating standards. Systematic process design, process efficiency and effectiveness, and added value are the key components here
• Responsiveness – Speed of delivery, competence, risk management, and customer relationship are the key components here
• Security – Confidentiality of information, physical security, and financial security are the key components here
• Flexibility – Change management, re-scalability, innovation, and seamless process transition are the key components here

Quality is the cornerstone for every Global-Ability initiative. Hence, quality of service and deliverables keeping in mind your customers’ best interests in mind is of paramount importance. Global-Ability requires its Partner Network to strictly conform to the following quality milestones:

• Quality Assurance Plan – Definition of goals, risk assessment, assessing adequacy of approaches, documenting goals, customer satisfaction, focusing on iterative process improvement methodologies, and linking quality plans to key stakeholder imperatives
• Quality Management – Visibility of plans to project team members and stakeholders, integrated quality management, plan out measurement efforts, tracking of progress, monitoring metrics and trends to achieve quality goals, and defining KRAs
• Quality Control – Assessing qualitative and quantitative metrics, clear definition of goals, mapping of metrics to goals, identifying corrective measures, implementing best practices, and incorporating methods that support the overall quality control picture
• Continuous Improvement – Continually work within the process to find better ones, planning to accommodate future improvements, reviewing the project for growth and expandability, institutionalizing new processes, and incorporating TQM/CQI/CMM/Six Sigma goals

Every new activity, every new need is created keeping in mind the overall benefit of the enterprise. In the process, every enterprise faces a series of roadblocks. Roadblocks like sudden change in product specifications, deadlines going haywire, losing track of deliverables, quality dropping to alarming levels, pulling the plug off a project midway, etc. can hamper the growth and sustainability of your venture. Therefore, project management efforts become the order of the day for you. Global-Ability understands the immense power and potential of project management techniques and encourages its Partners to integrate the techniques fully into their operational paradigm.  As a PM, you need to possess the following skills:

• Be extremely result-oriented
• Be extremely efficient and effective in delivering timely results
• Creating an ongoing dialog sharing your project’s success with your stakeholders
• Gelling well with the team and developing a fruitful relationship with each member of the project ecosystem
• Be confident – nothing speaks more than confidence
• Stick to your commitment (s) no matter what!
• Gain control of your project artifacts
• Adapt to change
• Learn, learn, and learn – know what you don’t know
• Leadership with passion and purpose

Estimation of deadlines (or lack thereof!) proves to be the undoing of most projects in the industry. And since missing deadlines prove to be extremely costly, both in terms of money and resources, the whole organization is in jeopardy at the end of the day. Therefore Global-Ability requires its Partner ecosystem to strictly adhere to these guidelines:

• Analysis of the project requirements to the minutest of details
• Mapping of available resources to project deliverables
• Adequate training and knowledge transfer
• Identifying low and high level risks
• Accurate estimation and resource allocation
• Modularizing and prioritizing work
• Documenting key activities
• Maintain a clear line of communications when interacting with offshore project members
• Ensuring proper escalation of issues

It's a well known fact that no business can exist without customers. And in the services space, this statement has no parallels. Customers are the backbone of your business. Fullstop. Keeping this in mind, Global-Ability has laid out several parameters for its Regional Partners to ensure complete and comprehensive customer satisfactions across all aspects of their businesses. Some of the parameters that you as a Regional Consultant should adhere to are as follows:

• Encouraging in-person dealings
• Responding to client queries promptly and keeping them in the loop always
• Having a friendly demeanor and approach
• Having a clearly defined customer service policy in place
• Strict attention to detail, however big or small it seems
• Pre-empting your client’s need and going the extra mile (s) to address it
• Honoring your promises to your clients